Jewish Family Services helps individuals and families achieve economic self-sufficiency and emotional stability. Supporting the Central Ohio Community since 1908, Jewish Family Services helps people find good jobs and companies find the right talent; supports seniors and caregivers in navigating the challenges of aging; connects people to community resources; empowers family self-sufficiency through financial counseling; and provides opportunities for volunteers to give back.

We welcome individuals of all faiths, races, ages, economic circumstances, sexual orientation, and gender identities. Our dedicated and talented staff reflects the diverse communities we serve. Jewish Family Services has been recently recognized as a top workplace in Central Ohio for innovating through technology and championing community impact.

Service Navigator

The Service Navigator will join a team that serves as the first point of contact for individuals and families connecting with Jewish Family Services for assistance. They will ensure potential clients feel welcomed, empowered, and connected while linking them to internal and external programs and service areas. This role will champion community relationships with CelebrateOne network partners to ensure program participants are connected to all eligible resources.

This is a full-time (37.5 hours per week) position; pay is commensurate with experience in a range of $25.00 to $27.50 per hour. Work hours may vary beyond traditional business hours to meet the needs of those we serve. 

Preferred Qualifications

• Demonstrated customer service orientation  
• Prior experience with case management systems and/or data collection 
• Excellent written and oral communications skills; high level of demonstrated attention to detail, accuracy and thoroughness 
• Strong problem solving, organizational and time-management skills; demonstrated ability to handle multiple priorities at once 
• Task and goal oriented with experience managing individualized work as part of a larger team and/or initiative 

Essential Job Responsibilities

• In conjunction with Service Navigator Team Lead, manages potential client intakes via Wayfynder or phone calls – conducts follow ups, and referrals to JFS program areas or community partners 
• Enter and manage client data in multiple data systems, eg. CaseWorthy, Wayfynder, FECBOT, etc. 
• Participate regularly with an interdisciplinary team case review; assist agency staff with locating appropriate referrals for client needs 
• Remains current on agency programs and eligibility, as well as community resources 
• Assists in preparation of reports, presentations, and other materials tracking client trends, needs, and referrals to community partners 
• Represents Jewish Family Services at community outreach events and resource fairs; occasional evening and weekend hours required 
• Demonstrate support of and adheres to Jewish Family Services’ mission, value statements, service standards, confidentiality standards, and policies and procedures

To apply, please send resume and cover letter to hiring@jfscolumbus.org, Attn: Lydia Daniels, Director of Family Stabilization Services.